FAQ
Before choosing a service
We do not know which service we need. Where should we start?
Describe a task that takes too much time or a problem with your current tools. An initial conversation helps establish whether configuration, integration, custom software or ongoing assistance fits. You do not need a specification.
Can we commission just one improvement?
Yes. We can scope a single integration, add-in, environment change or workflow. The expected result, cost and acceptance checks are agreed before work begins.
Does every engagement require a paid audit?
No. Where the conversation and available material are sufficient, we prepare a proposal directly. A larger project may need paid discovery, with its scope and price agreed first. The IT + GDPR subscription has no setup fee.
Can you work alongside our IT team?
Yes. We agree responsibilities, access and acceptance with your current team or provider. You do not need to transfer your entire infrastructure to us.
How does a project differ from the IT + GDPR subscription?
A project has a defined result, scope and quote, such as an application or email migration. The subscription covers everyday remote assistance and GDPR support within plan allowances. Payments are monthly with a 12-month commitment. Major deployments, licences and physical work are separate.